​​​​​​​​​​​​​Tips & Frequently Asked Questions

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Q1: What are the cut-off times for a deposit or withdrawal instruction?

Any instructions that reach our offices before 11:00 am will be processed on the same day. Instructions received after that time will be processed on the following business day. Please note for any transaction of an amount above N$5 million or Third Party Fund Managers funds the cut-off time is 09:00. On Capricorn Online the cut-off time is 12:00.​

Q2: What are the banking details for deposits?

Capricorn Asset Management obo Clients, Bank Windhoek, Windhoek Branch, Branch Code: 481-972, Account Type: Cheque, Account no: 8001 430 531. For same-day value, proof of EFT transfer must be submitted to administration before 11:00 am. Use your unique Client​ and Account number as reference e.g. “E12345A1234”.

Q3: How to log a Compliment

  • ​​Send an email to cam.cc@capricorn.com.na
  • Log it via our website: Select Contact Us, complete the requested fields, select Compliments & Complaints topic, type your message/feedback and send.
  • Complete the Compliments register available at reception in our offices.​

Q4: How to log a Complaint

  • ​Send an email to cam.cc@capricorn.com.na​
  • Log it via our website: Select Contact Us, complete the requested fields, select Compliments & Complaints topic, type your message/feedback and send.
  • Complete the Complaints register available at reception in our offices.

Q5: What happens after a Complaint is logged?

Our management team will acknowledge the complaint received​ within 24 hours (business days only) and provide the client with a resolution within 72 hours (business days only). If a resolution cannot be achieved, the matter will be escalated to the Chief Operating Officer who will contact the client within 48 hours (business days only) to seek an amicable resolution in line with the client's expectations.​

Q6: What is the minimum amount required to open a Capricorn Unit Trust portfolio?

N$ 75 000

Q7: What is the minimum amount required to keep my Capricorn  Unit Trust open?

N$ 10 000

Q8: What is the minimum deposit or withdrawal amount?

N$ 1 000

Q9: How do I withdraw funds from my Unit Trust?

  • ​Submit your instruction via Capricorn Online, under the "Investor" tab select "Sell"
  • ​Submit your instruction via the Bank Windhoek Mobile App or Internet Banking Platform
  • Complete the Withdrawal form (W-1) for Individuals or (W-3) for Legal Entities and submit this to any Bank Windhoek branch, our offices or via email at cam.service@capricorn.com.na 
  • If you have an email indemnity with Capricorn Asset Management, you can send the instruction via email to cam.service@capricorn.com.na

​​Q10: How long does it take to withdraw funds from my Unit Trust?

  • ​​Any instructions that reach our offices before 11:00 am will be processed on the same day and the funds will reflect on your bank account the next day. Instructions received after 11:00 will be processed on the following business day and the funds will be in your bank account the day thereafter. Please note for any transaction of an amount above N$5 million or Third Party Fund Managers funds the cut-off time is 09:00.
  • The above process is applicable irrespective of where you Bank.
  • The cut-off time for instructions submitted via Capricorn Online is 12:00 on a business day.

Q11: How do I make a deposit?

  • Submit your instruction via Capricorn Online, under the "Investor tab select "Buy"
  • Make an electronic transfer (EFT) to CAM obo Clients, CHK-8001 430 531, Bank Windhoek, Windhoek Branch (481-972) using your unique Client & Account number as reference e.g.. E12345678A12345. This reference is indicated on your statement.
  • Submit your instruction via the Bank Windhoek Mobile App or Internet Banking Platform
  • Complete the Deposit form (D-1) for Individuals or (D-3) for Legal Entities and submit this to any Bank Windhoek branch, our offices or via email at cam.service@capricorn.com.na 
  • If you have an email indemnity with Capricorn Asset Management, you can send the instruction via email to cam.service@capricorn.com.na
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Q12: Should I let Capricorn Asset Management know if I made a deposit into my Unit Trust?

Yes, you can send the proof of payment via email to cam.service@capricorn.com.na​ to avoid delays in allocation of funds, changes in unit prices and clear up any uncertainties in the allocation of funds to your Unit Trust.

Q13: What are the requirements to close a Unit Trust account?

Legal Entities

  • Completed Withdrawal form (W-3) signed by the signatories or;
  • Signed resolution by the mandate holders;
  • Close the account via Capricorn Online by selling all units.

​Individuals

  • ​Completed Withdrawal form (W-1) emailed from an authorised email address or submitted to any Bank Windhoek branch or our offices;
  • Close the account via Capricorn Online by selling all units.

Q14: Can I use my Capricorn Unit Trust as collateral?

Yes, however the collateral value will depend on your bank and which type of Unit Trust account you have.

Q15: Do I have to come in annually to update my personal details?

No, you do not have to update your details annually. We do however request that you update your details whenever there are any changes. Should you have opened your investment portfolio using a passport note that it need to be valid for at least 6 months, thus please ensure we are provided with a certified copy of the new passport. We will however communicate with any client that we may require updated details and documents from.​

Q16: Can I call or email you from any number or email address?

For security purposes we will only be able to assist you if the details you contact us from is the same as those on our system. Should there be any discrepancies you will be required to complete the Change of Details form. Only once we receive the originally completed form, the required identification documents and we have personally verified you, then we will be able to assist with any instructions.

Q17: Can I request that you pay funds to a third party?

Unfortunately we do not effect third party payments, we can only deposit or collect funds from the nominated bank accounts on our system and which are in your own name.

Q18: Can I link more that one bank account to my Unit Trust?

Yes, however all these bank accounts should be in your own name.

Q19: Where can I find information about Capricorn Asset Management if there is no Bank Windhoek branch and I am not in Windhoek?

You can contact us directly at 061-299 1950 or cam.service@capricorn.com.na and our sales department will guide you through the process to open a Unit Trust.

Q20: Do I need to bank with Bank Windhoek to be able to invest with Capricorn Asset Management​?

No, you can bank with any bank and still open a Unit Trust directly with Capricorn Asset Management.

Q21: If anything happens to me, what happens to my Unit Trust or can I add a beneficiary to my Unit Trust?

Unfortunately you cannot add a beneficiary to your Unit Trust. The Unit Trust will become part of your estate therefore you should give clear instructions to your executor as to what should happen to the funds in your Unit Trust.

Q22: Is there a specific date for recurring transactions?

No, you can select any date that is convenient to you.

Q23: How long does it take for my unit trust to be opened?

Electronic Fund Transfer

Electronic Collection

  • If we receive an instruction before 11:00 on a business day, the unit trust will be opened the same day.
  • If we receive an instruction after 11:00​ we​ will open the unit trust the next business day.

Q24: What does a 14-day holding period mean?

If we collect funds from your nominated bank account​, there will be a 14-day hold on these funds before you can withdraw from these funds. This is to allow the funds to clear from your bank account. However, you can still withdraw from the balance less the latest deposit. There is also no impact on the interest being generated or potential capital growth.

Q25: Can I open more than one of the same Unit Trusts?

  • Yes, simply complete the Additional Unit Trust Investment form (B-1) for Individuals or (B-2) for Legal Entities. Submit this to any Bank Windhoek branch, our offices or via email to cam.service@capricorn.com.na​
  • On Capricorn Online you can simply select the "Buy" option and select the Unit Trust from the drop-down menu you want to open.

Q26: What is Capricorn Asset Management's business hours?

Monday to Friday, 07:30 to 16:30

Q27: If I close my Unit Trust, can I reopen it?

Yes, however you will need to complete the New Investor Application form and provide us with updated FIA documentation to initiate the verification process.

Q28: Can we open a Unit Trust as a group of friends or family?

Unfortunately not. Unit Trusts can however be opened the name of a Legal Entity such as a registered NPO or professional society, Close Corporation or Body Corporate etc.​.

Q29: If anything happens in the markets will Capricorn Asset Management inform me?

If an occurrence is of significance, we will issue a communication in our newsletter. However it is important to contact your Financial Advisor should you have any concerns with regards to the markets or to ensure you are invested in the correct fund that meets your investment goal and is aligned​ to your investment horizon and risk appetite.

Q30: Can I ask someone else to give an instruction on my behalf or receive information?

Only if the person have Signatory rights on you investment portfolio we will be able to accept instructions on your behalf or provide information.

Q31: Is Capricorn Asset Management listed on the Namibian Stock Exchange (NSX)?

No, however the Capricorn Group, of which Capricorn Asset Management is a subsidiary, is listed on the NSX.

Q32: What is Capricorn Online?

It is our easy and convenient digital platform that enables you to view & transact on your investment portfolio,

Q33: How do I find out my balance?

  • View it on Capricorn Online
  • Contact us at cam.service@capricorn.com.na
  • Contact us at 061-299 1950​

Q34: How often will I receive my statements?

  • Statements are sent with an automated process monthly within the first 5 working days
  • Capricorn Online keeps a collection of your monthly statements which can be easily viewed.
  • Capricorn Online enables you to generate ad hoc statements​​




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